GENERAL

References to "accommodation providers" means the owner/providers/partners of the rooms in chalets or apartments and other accommodation of any description featured on this website and "accommodation" means the accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking.

Affiliates are third parties who, in agreement with Chaletroom.com distribute rooms to their customers.



SITE CONTENT, DOCUMENTATION AND BOOKING INFORMATION

Chaletroom.com may modify the content of the Site and/or Terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or Terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or Terms.

Any information placed on the Site relating to rooms advertised on the Site including, but without limitation, details of the accommodation, the availability of rooms at the hotel, the price of the rooms, the facilities available at the accommodation, any accreditations afforded to the hotel and/or any details relating to any other services advertised on the Site have been placed on the Site by accommodation and/or service providers who are independent businesses and are not agents or employees of Chaletroom.com or its affiliates. Such information does not constitute any advice or recommendation given by Chaletroom.com and Chaletroom.com shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you. Chaletroom.com and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. Chaletroom.com and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.


As Chaletroom.com acts only as a booking agent we will have no responsibility for any errors in any documentation except where those errors were made by Chaletroom.com.


How to book accommodation or other services

Simply search for your chosen destination and dates, select your preferred accommodation provider and proceed to the final booking page. Please ensure you carefully check the dates, the price, the destination and the accommodation provider details before proceeding with your booking.

Bookings may be made following the online booking procedure where applicable.


CONFIRMATION AND PERSONAL INFORMATION

To confirm a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

Chaletroom.com will confirm your booking and issue you with an email confirmation. Chaletroom.com will take payment from your credit/debit card through Paypal.

You warrant that all personal information submitted during accommodation booking is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise Chaletroom.com to process all Personal Information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.

The Personal Information that Chaletroom.com collects shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it. For more information please refer to our Privacy Policy.

In the event that you call Chaletroom.com by telephone, or are called by Chaletroom.com regarding your booking, calls may be recorded for monitoring and training purposes. In the event of a dispute regarding a booking, Chaletroom.com reserves the right to review any call information.


BEFORE YOU TRAVEL

Chaletroom.com is not liable for damages or losses that may result from travel to any particular destination. The British Foreign and Commonwealth Office helps travellers stay safe overseas. Check the FCO website at www.fco.gov.uk/knowbeforeyougo for the latest advice on conditions and general information concerning specific countries.

It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, ID's and passport. Chaletroom.com shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.


IMPORTANT INFORMATION

Chaletroom.com acts as booking agent only in respect of all bookings we make on your behalf. Your contract is with the accommodation provider. We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and Chaletroom.com will be under no liability at all (whether in contract, tort or otherwise howsoever).

You accept that we have not in any way selected or assembled your travel arrangements for you. Your accommodation arrangements are not a package and do not fall within the meaning of The package Travel, Package Holidays and Package Tours Regulations 1992.

By proceeding to book accommodation and/or other services through the Site, you accept that you will be entering into a contract with the accommodation provider on their standard terms and conditions. If they are provided, we will endeavour (but undertake no liability to do so) to make copies of the accommodation provider's terms and conditions available to you.

You understand that we may not have conducted any quality or other checks on the accommodation providers and we make no representations about the suitability of the accommodation and/or services offered for sale through the Site. The inclusion or offering for sale of an accommodation and/or services by Chaletroom.com does not constitute an express or implied endorsement or recommendation by Chaletroom.com of such accommodation or services. We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the accommodation and services offered for sale through us.

Nothing in these terms of use shall operate to exclude or limit the liability of Chaletroom.com for fraudulent misrepresentation or death or personal injury caused by our negligence.

Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, we reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.


CHALETROOM LTD. COMPANY INFORMATION.


Chaletroom Ltd. (company registration number 07931526), with the registered office address at PO BOX 630, Godalming, SURREY, UNITED KINGDOM, GU8 4ZD

BOOKING

When you have chosen your rooms, we will confirm the availability and booking to you by email once it has been confirmed by the accommodation provider... The contract comprises these booking conditions and your confirmation invoice and is not made and does not exist until the date shown on our invoice.

Telephone calls with our office may be recorded for training and quality purposes.

When you receive your invoice please check all the details carefully to ensure they are correct as this forms the basis of the contract between us. If there are any discrepancies please bring these to our attention within 7 days of issue, otherwise we will assume the details shown are correct. Whilst we would not anticipate any pricing errors in the confirmation invoice, in the event of an obviously incorrect price, we will not be bound by this and will issue a revised invoice showing the correct amount.



CANCELLATION AND ALTERATIONS POLICY



A credit/debit card or payment through Paypal is required to secure your reservation. As such, we will verify (i.e. pre-authorise) your credit card. In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services.

For certain rates or special offers, please note that your credit card may be pre-authorised or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.

In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our website, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (customer.service@booking.com). Please state 'credit card fraud' in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Chaletroom.com's secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.

By making a reservation with Chaletroom.com, you accept and agree to the relevant cancellation and no-show policy of that set out within our Cancellation Policy on our website, and to any additional (delivery) terms and conditions of the chalet supplier that may apply to your reservation or during your stay, including for services rendered and/or products offered by the chalet (the delivery terms and conditions of chalet can be obtained with the relevant chalet). The general cancellation and no-show policy for all accomodation can be seen on our website, whilst making the reservation and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with our cancellation policy and no-show policy. We recommend that you read the cancellation and no-show policy of our website carefully prior to making your reservation.



Cancellation Charges


Days before date of arrival

Percentage of nights charged

Up to 60

EUR50 fixed amount

Up to 45

20%

Up to 30

30%

Up to 20

40%

Less than 20

50%

Less than 14

75%

Less than 7 days or no show

100%


Transferring your booking
If you are prevented from travelling, you may transfer your booking to another person or group as long as you give us 21 days’ notice and the arrangements remain exactly the same as the original booking. You must also agree to pay any charges we may incur or reasonably levy to make this change. For the purpose of this contract we define “prevented” to be death, accidental injury, illness, witness summons, redundancy of yourself or travelling companion or the death, accident or serious illness of a close relative.



CANCELLATIONS MADE BY CHALETROOM.COM

Whilst we always endeavour to avoid changes and cancellations to confirmed accommodation, we must reserve the right to do so. Most changes are minor. Occasionally, we have to make a ‘significant change’. If we have to make a significant change or cancel, we’ll tell you as soon as possible. If there is time to do so before departure, we’ll offer you the choice of the following options: 
  a. accepting the changed arrangements.
  b. purchasing alternative accommodation from us of the same standard to that originally booked if available. If the only alternatives available are at a higher cost than originally
  c. booked then we’ll require payment of the additional costs. If this accommodation is cheaper than the original one, we’ll refund the price difference.
  d. cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. If we have to make a significant change or cancel, we’ll pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.

Cancellation Compensation

Per Adult

More than 8 weeks

Nil

Within 8 weeks

£10

Within 6 weeks

£15

Within 4 weeks

£20

Within 2 weeks

£25





You must tell us the option you wish to accept within 7 days of the offer being made, otherwise we will assume you have chosen to accept the alternative room offered. Whichever option you choose, a confirmation email and invoice will be sent as soon as possible and, if you do not wish to proceed, we will refund all monies paid within 7 days.

HOLIDAY PRICE, CONDITIONS AND PAYMENT

The prices and conditions apply to this website which is valid at time of booking. Prices are current at time of booking but may vary from day to day. The prices quoted on this website are based on the rates of exchange and other costs prevailing on exchange rates.



a) Surcharges
Our chalet partners reserve the right to increase or decrease their prices at any time, for example due to government action, or if fuel costs increase or other price rises occur. However once you have completed a booking AND a confirmation invoice has been issued then, unless the booking is amended, we guarantee that no surcharges will apply other than for costs exceeding 2.5% but not exceeding 10% of the invoiced room price, directly arising from government action in the UK or abroad e.g. increases in taxes or security charges.

b) What the price includes
The confirmation invoice will show the price of your booking and will include all currency surcharges, local taxes, VAT, UK and overseas service charges.

c) A 2.5% handling fee applies if your accommodation payment or any other payment is made by credit card. -Occupancy
If you underoccupy a room, then the full price of room advertised is applicable.

d) Prepayment

Prepayment: 40 per cent of the total amount will be charged on the day of booking and is refundable according to the cancellation policy. The balance of 60 per cent of total amount will be charged at least 10 weeks prior to arrival and is non refundable. Any booking made within the 10 week period will be charged in full.

e) Paying the balance
The balance of your holiday cost will be shown on the final invoice and must reach our offices at least 10 weeks before your scheduled departure. If your booking is made within this period, the full amount will be payable to secure your booking.

f) Late payment will incur a surcharge of £15 per day per booking reference.

If you have not paid the balance by the date it is due and fail to respond to requests for payment, we reserve the right to cancel your booking. You will be liable to pay cancellation charges as set out in cancellation policy.

We do not usually send reminders of money owing.

g) Your conduct
We reserve the right to refuse to accept a booking or to cancel, without further liability by us, an existing holiday booking of any prospective guest (and connected party members who are unable or unwilling to retain their bookings when applying any consequential price adjustments), if in our reasonably held opinion:

i) you behave either during the process of booking or subsequently on holiday, in an excessively aggressive, antagonistic or threatening manner towards any member of our staff or the company, or
ii) there has been unacceptable conduct of any kind related to any previous booking with the company, or
iii) there is outstanding liability to Chaletroom Ltd., regardless of whether or not the company is on notice of any set-off or counterclaim. The right of cancellation in (ii) and (iii) above shall be exercised with reasonable advance notice where practicable.


FURTHER CORRESPONDENCE

By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your stay at the hotel inviting you to complete our guest review form. Other than the email confirmation providing for the confirmation of the booking, the guest review invitation and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.

DISCLAIMER

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.



SPECIAL REQUESTS

We will pass on any special requests and try to meet them but cannot guarantee to do so. Your special request will be shown on your confirmation invoice to signify your request has been made but this is not an indication that your request can be fulfilled. Special requests do not form part of our contractual agreement and we will have no liability if they are not met.

Any special requests you have such as vegetarian meals or other special dietary requirements, special facilities, specific room allocations or any other requirements you consider important, should be made known to us at the time of booking and advised to us in writing promptly. If you require the fulfilment of your request to be a condition of your contract between us, this can only be done if you advise us in writing and our suppliers agree they can meet your request and we confirm this to you in writing separately to the confirmation invoice


COTS(UK) /CRIBS (US) - please advise at the time of booking if you require a cot or crib, in order to give this information to the accommodation provider; however, we cannot guarantee this request will be met. Such request will be subject to availability and if the accommodation is unable to meet any such request, neither Chaletroom.com, nor the accommodation, will have any liability to you in this respect. This request may only be available at an additional cost unless otherwise expressly stated in the description of the accommodation provider, and if any additional cost is applicable this should be paid by you direct to the accommodation provider.



JURISDICTION

This contract is governed by the law of England and Wales and exclusive jurisdiction is conferred on the English and Welsh Courts.

ACCURACY WEBSITE INFORMATION

To the best of our knowledge the information contained in the website is correct at the time of publication. However, we reserve the right to make changes after publication and will advise you of any changes which we consider significant at the time you book your holiday or when they are known to us. Facilities such as a lift, pool, sauna, steam-room, hot tub, TV/DVD player, Wi-Fi or other leisure facilities contracted through us may become unserviceable during the season. If these are important to your holiday enjoyment, please make this known to us at the time of booking and confirm this in writing to us. If we are informed that there have been any changes to such facilities, we shall do our best to advise you. If such a facility is considered ‘essential’ to your holiday, then it must be made a condition of the contract, by taking the steps outlined in paragraph 10. No refund of holiday costs or compensation will otherwise be paid for the non availability of any such facilities. The pictures shown in the brochure and on the website are included for their style and general relevance and unless stated are not necessarily taken at the resort described. Photographs of rooms are intended to give an indication of the general appearance but rooms within Chalet Hotels will inevitably vary particularly where there has been partial refurbishment.

Chaletroom Ltd cannot accept responsibility for any losses incurred as a result of industrial action in resort e.g. strike action by bus drivers etc.

Advertisements and descriptions of resort facilities in the chalet rooms overview pages are not intended to be recommendations.

TRAVEL ARRANGEMENTS

All travel arrangements made by you with third parties are at your own risk and expense. The following is provided for your information

a) Flights
Pregnant women are usually eligible to fly up to the 28th week of pregnancy on the date of return travel but as this may vary please check beforehand with both your doctor and the relevant airline. Children under 2 years of age on the return date of travel must sit on a parent’s lap and are not entitled to a luggage allowance or catering. Civil Aviation Authority regulations dictate that a child of 2 years or older on date of return travel must have its own air seat, and will otherwise be denied boarding by the airline. Such a child must be booked and priced accordingly.

b) Travel delays/diversions
If you experience a delay, we would ask that you telephone us to inform us of your amended travel arrangements. We do not offer compensation for inconvenience or loss of holiday time. Similarly, we do not refund any unused accommodation, facilities or activities in the event that these are not fully used by reason of delayed arrival in resort. However these items may be covered on your own travel insurance.

c) Baggage and Baggage Allowance
The baggage allowance on scheduled flights to Europe varies (no allowance for infants). You should confirm the allowance with your chosen air carrier.

d) Independent Travel/Self Drive
Some properties have ample parking space and even covered parking; others have limited or no spaces. Please see individual accommodation provider facilities for details. There is a charge payable locally for car parks in some resorts.

ACCOMMODATION INFORMATION – CHALET ROOMS

In general, the price you pay reflects the standard of the property you choose, but prices can be influenced by location in resort, staffing ratios, and in particular, regional differences in rentals.



SAFETY IN THE MOUNTAINS

For your own safety and that of other mountain users, please refer to the Mountain Safety information included in your in-resort information provided.

INDEPENDENT ARRANGEMENTS/EXCURSIONS

Any arrangements that you may choose to book or pay for whilst you are on holiday do not form part of the package holiday provided by us and you should ensure that you are appropriately insured. Your contract for such arrangements and/or excursions will be with the relevant provider, and not with us. Where such arrangements are made through or with the assistance of our representatives, we act only as agent for the provider of the service. We are not responsible for its provision or for anything that happens during its provision by the provider. Please note that this also includes all sporting activities.



FORCE MAJEURE

Chaletroom.com will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and/or Chaletroom.com to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond Chaletroom.com's control.


INSURANCE

You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the UK in the event of an accident or illness.


COMPLAINTS OR ISSUES WITH YOUR ACCOMMODATION

In the unlikely event that you have reason to complain or experience any problems with your accommodation please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.


CURRENCY CONVERTER

Currency rates are based on various publicly available sources and are only updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional. When the payment is made in a currency other than the one used by the Accommodation Providers, the User is informed that variations in the applicable exchange rate may trigger a variation in the price to be, or actually, paid.


PRIVACY POLICY

We understand that making purchases online involves your trust. Retaining your trust is a responsibility that we take very seriously. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

By disclosing your personal information to us by using our website or over the telephone, you consent to the collection, storage and processing of your personal information as stated in this policy.

The personal information that we collect from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation. Since our servers are located in the United Kingdom, the personal information that we collect from you shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that replaces, substitutes, complements and develops it such as the Data Protection Act 1998 from the United Kingdom.

"Personal Information" means information that relates to a living individual who can be identified from that information or from that information together with other information which is held by or is likely to be held by us.

(1) What personal information do we collect?

We may collect, store and use the following kinds of personal information:


We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them

.

(2) Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and consent its use on their behalf, before doing so.

(3) Using your personal information


(4) Disclosures


(6) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we and/or our suppliers operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area (EEA), in particular where your booking destination is outside the EEA. Please note, if we cannot pass this information to the relevant accommodation and/or service providers, whether in the EEA or not, we cannot provide the services to you.

Information may be transferred to companies contracted by us to perform services in connection with this website who are based outside the EEA including in the United States, where such organisations have signed up to the US Safe Harbour Principles and/or contracts providing an adequate level of protection have been signed.

In addition, personal information that you submit for publication on the website as a review will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(7) Security of your personal information

Please note that, in accordance with European personal data protection laws, we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(8) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Your continued use of the website shall constitute your agreement and acceptance of the changes to this policy.

Your rights

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes